FRONT-LINE CUSTOMER SERVICE WORKSHOPS
Most modules are 20-30 minutes long. Mix and match modules for a 2-2.5 hour workshop.
Three Steps to Better Customer Service
Task Oriented vs Experience Orientated
Service from the Guests’ Point of View
Round-Robin Customer Service Topic Discussions
Winning People Over – Do It With Heart
Verbal and Non-Verbal Communication
Generational Differences
For more details on what’s included in each module, contact Kelly Bryer, Executive Director at 240-621-0638 or kelly@nhgsa.com.
We also have a one-hour presentation geared towards high school students.
Granite State Ambassadors presents high-end Customer Experience Training for 2021!
Especially this year, for the rebuilding of our industry, customer service will be of the utmost importance and a priority.
For our 25th anniversary, we have formed a partnership with Dennis Snow (former Disney marketing executive) to offer his world-renowned, online customer experience training to New Hampshire’s tourism industry at a very deep discount. We’ve negotiated the price from $199 per person down to $54 per person for our tourism industry partners.
The training is 100% online, self-paced and about 5 hours long in total (can be done in 10-15 min increments) and includes short interactive videos and worksheets.
More info on the training program: https://www.dennissnowvt.com
Sign up your staff today: www.snowassociates.com/
What You’ll Learn
Customer service is one of the most critical elements a business needs to succeed, but it doesn’t always come naturally. In this training, I’ll explain 10 time tested principles that I learned during my career at Walt Disney World for delivering a world-class customer experience that work in any industry.
- Approaches that help your employees move from a task mindset to an experience mindset.
- A process for ensuring that your organization’s “backstage” environment never impacts the “onstage” customer experience.
- Specific strategies for wowing customers every time
- A mechanism for ensuring that your organization’s processes are designed through the “lens of the customer.
And much, much more…
We would like to thank the Division of Travel and Tourism, White Mountains Attractions Association and several very generous personal donors for their support to send our Granite State Ambassador Welcome Center Volunteers to this valuable training. If you would like to sponsor GSA seats ($49/pp) in the training, email kelly@nhgsa.com.