FRONT-LINE CUSTOMER SERVICE WORKSHOPS
Most modules are 20-30 minutes long. Mix and match modules for a 2-2.5 hour workshop.
Three Steps to Better Customer Service
Task Oriented vs Experience Orientated
Service from the Guests’ Point of View
Round-Robin Customer Service Topic Discussions
Winning People Over – Do It With Heart
Verbal and Non-Verbal Communication
For more details on what’s included in each module, contact Kelly Bryer, Executive Director at 240-621-0638 or firstname.lastname@example.org.
We also have a one-hour presentation geared towards high school students.