Industry Workshops

FRONT-LINE CUSTOMER SERVICE WORKSHOPS

Most modules are 20-30 minutes long. Mix and match modules for a 2-2.5 hour workshop.

Three Steps to Better Customer Service

Task Oriented vs Experience Orientated

Service from the Guests’ Point of View

Round-Robin Customer Service Topic Discussions

Winning People Over – Do It With Heart

Verbal and Non-Verbal Communication

Generational Differences

For more details on what’s included in each module, contact Kelly Bryer, Executive Director at 240-621-0638 or kelly@nhgsa.com.

We also have a one-hour presentation geared towards high school students.