FRONT-LINE CUSTOMER SERVICE WORKSHOPS
Most modules are 20-30 minutes long. Mix and match modules for a 2-2.5 hour workshop.
- Three Steps to Better Customer Service
- Moving from Task Oriented to Experience Orientated
- Service from the Guests’ Point of View
- Round-Robin Customer Service Topic Discussions
- Winning People Over – Do It With Heart
- Verbal and Non-Verbal Communication
- Generational Differences
For more details on what’s included in each module, contact Kelly Bryer, Executive Director at 603-960-0272 (cell) or kelly@nhgsa.com.
We also have a one-hour presentation geared towards high school students.
